ADDRESSING LANGUAGE ABUSE IN PUBLIC SERVICE:A CASE OF AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA

Abstract

 The prevalence of language abuse within the Akwa Ibom State Polytechnic community is a matter of significant concern. This study explores the diverse manifestations of language abuse and their implications for communication among faculty and students. This study employs critical discourse analysis as its framework and involves data collection through natural interactions, classroom lecture recordings, and interviews with students and subordinates. It identifies several forms of language abuse, including verbal, ethnic, and religious discrimination, harassment, and language exclusion through code-switching and code-mixing. Through the analysis of six speech events, the study reveals that language abuse yields grave consequences, including the development of lecturer interaction phobia, psychological and emotional distress leading to decreased focus and academic performance, diminished self-esteem, and social isolation. In light of these findings, the study proposes implementing training programs to educate staff on effective communication, cultivating a respectful and student-oriented environment, and establishing procedures for reporting instances of language abuse. Moreover, it advocates for management's commitment to appropriate disciplinary measures as needed. These initiatives are poised to significantly mitigate language abuse and foster a positive and supportive learning environment for students.